Service Maintenance

As organisations increasingly depend upon AV and video conferencing systems for daily business communication, the availability and reliability of such facilities is vital.

ISS Audio Visual provides comprehensive preventative maintenance and technical support services for AV and VC systems; designed to promote optimum performance and seamless usage.

We offer support contracts that are tailored to suit client requirement, combining preventative maintenance checks and guaranteed technical support levels.

We also offer on-call remedial technical support aside from contractual services.

Support & Maintenance Contracts

Contracts typically feature

– Free telephone technical support during business hours
– Guaranteed technical response times; 4 hour, 8 hour or 24 hour
– Inclusion of on-site technical support visits or reduced rates for on-site remedial works
– Loan replacement during repair
– Preventative maintenance checks
– Maintenance service reporting and recommendations

 

Key benefits of support contracts include:

Avoidance of downtime

Proactive maintenance promotes the optimum functioning of AV and VC systems, thus minimizing downtime of devices. Routine checks allow for early detection of faults and resolution, thus avoiding unnecessary issues during usage.

Guaranteed response time


In the event that technical support is required, our contractual services include priority support and guaranteed response within specific timeframes. This offers crucial peace of mind to our clients, who are assured that reliable help is available to keep operations running.

Loan equipment

Ensuring that client business operations can continue despite technical failure is our priority. In the event that equipment is removed for repair, loan replacement is available to minimize interruption to usage.